At Magnate, we are committed to delivering a superior online shopping experience, which includes fast and reliable shipping services. We partner with DHL, a global leader in logistics, to ensure that your orders reach you through the most dependable express mail service. In response to the fast-paced nature of today's world, we have developed a solution that ensures our buyers receive the quickest delivery possible, working around the clock to meet your needs.
Please read our shipping policy carefully for a clear understanding of our process:
1. Order Processing Time
We make every effort to process and ship orders promptly during regular business hours, excluding weekends and public holidays. During high-demand seasons or promotional events, processing times may be extended due to increased order volumes. We appreciate your patience and understanding during these times. Below are the details on how we handle order processing:
|
Item
|
Making
|
DHL (Exp. Delivery)
|
Total Days (Hours)
|
|
Gurkha Pants
|
1–2 days (24-48 Hrs)
|
3-5 days (72-120 Hrs)
|
4-7 days (96-168 Hrs)
|
|
Suits
|
3-4 days (72-96 Hrs)
|
3-5 days (72-120 Hrs)
|
6-9 days (144-216 Hrs)
|
|
Embroidered Blazers
|
5-12 days (120-288 Hrs)
|
3-5 days (72-120 Hrs)
|
8-17days (192-408 Hrs)
|
|
Country Western Suits
|
7-12 days (168-288 Hrs)
|
3-5 days (72-120 Hrs)
|
10-17days (240-408 Hrs)
|
|
Rococo Fashion
|
7-12 days (168-288 Hrs)
|
3-5 days (72-120 Hrs)
|
10-17days (240-408 Hrs)
|
|
2. Shipping and Delivery
Delivery Time:
During checkout, we will provide an estimated delivery timeframe based on your location. Please note that delivery times are approximate and may vary depending on factors such as the destination and any unforeseen delays beyond our control.
Shipping Costs:
Shipping costs are calculated based on the destination and the weight of the package. The total shipping fees will be displayed during the checkout process.
Shipping Address:
It is the customer's responsibility to provide accurate and complete shipping information. We are not liable for delays or issues caused by incorrect or incomplete addresses. Please avoid using PO Boxes or Mailbox addresses, as our shipping partner does not deliver to these locations.
3. Order Tracking
After receiving your complete measurement information, we will assign an order ID and send it to you. Once your order is confirmed, production begins, and we will keep you updated with pictures of the process. Upon completion, we will send proof images of your garment for approval. Once approved, a shipping confirmation email with a tracking number will be sent. It may take up to 24 hours for tracking information to become available. You can track your order via our website or the carrier's tracking system.
4. Duties and Taxes
We offer international shipping to numerous countries, but please note that additional charges such as customs duties, taxes, or import fees may apply to international orders. These fees are the buyer's responsibility and are not included in the product price or shipping costs. For details on potential fees, we recommend contacting your local customs office before placing an international order.
5. Contact Us
For any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at info@magnateartisan.com. Our dedicated representatives are ready to assist you. We also recommend checking this policy periodically for any updates or changes.
