Privacy, Alteration & Cancellation Policies

At our company, we prioritize your privacy and are dedicated to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your data when you place an order or interact with our services. By accessing our website or providing us with your details, you agree to the terms outlined in this policy.

We gather different types of information based on your interactions with us, which include:

This includes your name, contact details (such as email address, phone number), shipping and billing addresses, and any other information you provide during checkout or when you contact customer support.

For custom-made clothing, we collect your measurements to ensure proper tailoring. These measurements are stored for fulfilling your current and potential future orders.

If you submit custom designs or artwork, we collect and store these files solely for the purpose of completing your order. We will not use or share your designs without your express permission.

When you make a purchase, we collect payment details, such as credit card or other payment methods. We do not store payment card details; these are securely handled by trusted third-party processors.

We automatically gather information such as IP address, browser type, and activity on our site. This data helps us improve our website and services.

We use cookies and other tracking methods to improve your online experience. You can adjust your cookie preferences via your browser settings.

We use the collected information to:

- Process and complete your orders.

- Provide customer support and respond to queries.

- Send notifications about orders, shipping, promotions, or new collections.

- Personalize your shopping experience and recommend products.

- Improve our website and services.

- Conduct market research and analyze user behavior.

We value your privacy and do not sell or share your information with third parties for marketing purposes without your explicit consent.

We may share your information with third parties who assist in processing payments, shipping, and other operations. These partners adhere to strict confidentiality and security measures.

We may disclose your information if required by law or to protect our legal rights, safety, or property.

We employ industry-standard security measures to protect your personal information from unauthorized access. However, please be aware that no internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

You have the right to access, update, or delete the personal information we hold about you. You may also choose to opt out of marketing communications. Contact us using the details below to exercise these rights.

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We understand that plans may change, which is why we allow cancellations within 5 hours of placing an order. After receiving an order confirmation, cancellations are no longer possible. Once the order process has begun, it is considered final.

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We are committed to ensuring your garments fit perfectly based on the measurements you provide. Should alterations be needed, we offer two options:

1. You can have the garment altered locally, and we will share the alteration costs.

2. Alternatively, you may return the item to us for adjustments. While you are responsible for the return shipping, we will cover the cost of altering the garment and shipping it back to you.